Frequently Asked Questions

At Italovino, it is important for us to collaborate with small/medium-sized, preferably family-run wineries that produce artisanal, organic, or biodynamic wines, respecting the environment and the integrity of the grape variety from which they originate. Each label is carefully tasted by our team of oenologists, who then create a customized description available on the product page.

Simple! Click on the “Login” box at the top right, and then “Create an account”. You will need to fill in all the required fields to register. Or click here.

Click on "Forgot your password?". You will receive an email with a link to reset your password. Or click here.

Log into your personal area by clicking "Login" and entering your username and password. Once inside, you can quickly and easily modify whatever you prefer.

To delete your account, check the “Delete Account” box and confirm the selection within the "Personal Data" section of your account.

You can use many payment methods, including credit or debit card (Mastercard, Visa) and PayPal.

Yes, you can purchase a product as a “guest”. During the “checkout” phase, you will need to enter your personal details, such as your name, surname, email, and shipping address, and proceed with the order without checking the "create an account" box.

Ordering wine is quick and easy. Once you’ve chosen the label you are interested in, select the vintage and quantity. Click "add to cart" and follow the steps needed for purchase, enter your name, surname, shipping, and billing address, and payment method before confirming. At the end, you will immediately receive a confirmation email of your order.

For each winery from which you want to buy wine, the minimum order is 3 bottles. Some wineries have a minimum order of 6 bottles, up to a maximum of 30. Please note that orders placed with different wineries will have different shipments because the package is shipped directly from the winery.

If a wine ordered is out of stock, the amount spent will be refunded to you and can be used for another purchase, or you can choose to have it refunded in full.

Unfortunately, once confirmed, paid, and completed, an order cannot be canceled. If you encountered any problems during the order, you can contact us at [email protected], and we will do our best to resolve the issue.

To return a product, contact customer service at [email protected]. You have 30 days from delivery and we pay for the return shipping.

Our courier takes great care in handling the packages, but if you receive a damaged or tampered package, write the word "RESERVE" and specify the type of anomaly found (e.g., damaged package) on the delivery document the courier will have you sign. Notify our customer service as soon as possible of any irregularities by emailing [email protected], specifying “Damaged or tampered package” in the subject line and attaching photos of the damage or tampering. It is essential that the shipping label is clearly visible in the photo of the package.

It’s very rare for your wine to taste corked (about 0.5% of bottles), but it can happen. In this case, keep the defective bottle half-full with the original cork and write to our customer service at [email protected]. We will arrange for a refund or replacement of the bottle, which cannot be processed without the defective bottle. The defect must be reported within 6 months of purchase.

Notify us immediately by writing to [email protected], attaching photos of the bottles in the email. We will promptly resolve the issue.

Shipping is charged per winery, because each winery ships its own parcel.
In Italy (italovino.com/it_en):
DHL, Fedex or UPS cost €7.90 per winery, free if your order from that winery is over €99; BRT costs €19.90 per winery and is free if your order from that winery is over €150.
In Denmark (italovino.com/en):
BRT costs €14.50 per winery (about DKK 108) and is free if your order from that winery is over €200 (about DKK 1,500).

For shipments to Italy, the package will generally be delivered within 1-3 business days, while in Denmark, the courier takes 3-5 business days.

As soon as the package leaves the winery, you will receive an email with the tracking number to follow your package's progress. You can also check your personal Italovino account area for the details.

Yes, all prices displayed include VAT and any excise duties, if applicable.

Yes, on Italovino, wineries showcase both their wines and wine tourism experiences such as tastings, vineyard and winery tours, picnics, and much more!

No, it is not necessary.

Booking an experience is quick and easy: choose the one you like, pick a date and time among those available, add it to your cart and pay by card when you place the order.

You pay the full amount when you place the order, by card, just like for wines. You can also book an experience in the same order as your wines.

You receive a confirmation email with all the details of your visit.

You receive an email and we refund the full amount to the card you paid with, usually within 5–10 working days depending on your bank.

As long as the winery has not confirmed it, you can cancel it yourself: log into your reserved area, choose the experience and click «Delete reservation». If the winery has already confirmed it, write to us at [email protected]: we will cancel it together with the winery, free of charge within the times shown below.

Wineries offer a period during which users can cancel a confirmed booking for free. This period varies from winery to winery, but it is generally between 2-5 days before the scheduled experience date. After this period, cancellations are not eligible for refunds.

It is not possible to modify it: write to us at [email protected], we will cancel it and you can book again.

It is not possible to add participants to an already confirmed booking. However, you can:

• Make a new booking for the additional participants at the same time you previously chose.
• Write to us at [email protected]: we will cancel your booking together with the winery and you can make a new one for the total number of participants. Before writing, check that there are enough free spots for everyone.

You can view your booking in your reserved area, where you will find the booking number, date, time, and status.